#1042 I Despise this Crap!!!!!
Below is the copied and pasted email I just got from my salesperson at Lexus. (Or should I say, from his CRM?)
I got the EXACT email last spring (the actual 3rd anniversary of my lease) and the EXACT same email this past summer.
When I saw the email, I was embarrassed for him. I have never gotten a call from this guy to see how I liked the vehicle. Not once has he sent an email or asked for a referral.
Instead, I got poorly done, automated letters per a formulated cadence in the Ray Catena Lexus CRM without input from the salesperson. It even has an UNSUBSCRIBE option next to his name to let me know FOR SURE this is an automated, Constant Contact email and not created by my rep. This salesperson, and this dealership, are why I wrote B2B is Really P2P. They and other salespeople and organizations like them are the reason negative sales stereotypes exist.
There is ZERO chance I will get another vehicle from this salesperson or dealership. Sorry, you don't get to mail it in and get my business. It takes effort. It takes work. It takes maintaining good relationships with clients. If you fail to do that, I will go with someone who does.
I'm not looking for an invitation to his family barbeque. If he had just made a half-dozen check-in calls over the past 42 months, not only would I be inclined to stay with him, but I would have been sending people his way.
Own Your Sales Gene…
Steven Unsubscribe
to me
UnsubscriOctober 07, 2022
Hello Frank,
This can't be right. Has it been 3 years already? Wow, where does the time go... I hope life has been good to you and your family.
How have you been? Have you enjoyed your Lexus? When time permits, please call me so we can discuss the newest Lexus models and which one might suit your current needs best. It is time to start watching for another great deal for your next Lexus.
Best regards,
Regards,
Steve Salesguy
Master Sales & Leasing Consultant
Ray Catena Lexus of Freehold
Phone:732.410.2900
Fax: 732-410-2910
"You take care of your life and family, and we'll take care of your car."