It’s how you looked when you said it; not what you actually said
Read MoreIt is a learnable skill. I know because I teach it
Read Moreknow that we have a natural negativity bias and tend to remember the failures over the wins, the rejections more poignantly than acceptances.
Read MoreTHis is one of the most prevalent components in the communication style of highly charismatic people
Read MoreIf I show up when I said I would, speak some version of the king’s English, return calls within a day and offer a professional, non-coffee or ketchup-stained quote, I should win 90% of the business. I like those odds.
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